Autism Connect – National autism helpline

Free, independent autism information you can trust.

Phone: 1300 308 699

Email: info@autismconnect.org.au

Webchat: Click the Live Chat icon on this screen at the bottom right

Open from 8am to 7pm, Monday to Friday.


What is Autism Connect?

Autism Connect is Australia’s first national autism helpline. It provides information, advice and referrals to help autistic people, their supporters and professionals. 

This helpline is free, evidence-based and independent.  The friendly team offers expert advice in many areas, including:

  • exploring autism and autistic identity
  • assessment and diagnosis
  • school and education
  • the NDIS
  • behaviour strategies
  • referrals to services
  • peer support connections
  • finding autism-friendly places and events

If you need immediate support, please call Lifeline on 13 11 14 or Parentline on 13 22 89.

Please note: this is not a counselling service, and we do not provide healthcare referrals. However, we can give information about accessing these services.


Autism Connect is now available in the ACT region, Tasmania and Victoria. It is rolling out across Australia and will be available in all states by mid 2021. Please stay tuned to this page, Amaze’s social media and our online newsletter to find out when it’s ready in your state. 

Amaze is proud to partner with Marymead Autism Centre and Autism Tasmania to deliver Autism Connect in the ACT Region and Tasmania. In Victoria, the service was previously known as the Autism Advisor service, which has been running for 12 years. Amaze is also proud to partner with Autism Awareness Australia to develop a new online resource “Autism… What Next?” to support autistic children and adults in their first year after diagnosis.           

Want to know more? 

Autism Connect is delivered by Amaze. Amaze is the peak body for autistic people and their families in Victoria.

Amaze has been a leading voice in autism for more than 50 years. Amaze’s role is to ensure the voices of autistic people and their families are heard and their needs met. Amaze advocates to governments and works with the community to build wider understanding, engagement and acceptance of autistic people.

Providing evidence-based, independent information and support has been at the core of Amaze’s work since it began. Its Autism Advisor service supported more than 20,000 young children and families over 12 years as well as  thousands of members of the autism community. 

Now, the Australian Government Department of Social Services has provided funding to expand this critical service all over Australia, as Autism Connect.


Resources

Autism Connect is a leading source of information on autism. We are free, evidence-based and independent. That means we only provide information, advice and referral. We are not linked to any service provider or organisation that is looking for customers. 

We can provide you with a list of different service providers and supports, to help you self-advocate and find the organisations that work for you. 

We have a team of people with experience in disability services, education, science, resource creation, and with lived experience of autism. We work with autistic people (including Amaze staff), medical experts, allied health, researchers, and advocates to create information you can trust. 

Please go to our resources page to view some of our recent resources. 

Go to resources

Frequently asked questions

Autism Connect is a free national autism helpline that provides information, support and advice on referrals to help you identify the relevant supports you need.

For example, Tim was feeling overwhelmed when he called in after his son was newly diagnosed. The Autism Connect advisor helped support Tim make a clear plan of what to do next. He received positive information around autistic identity, services and peer support connections available to support him and his son. He finished the call feeling relieved and able to take the next steps.

This service is available to anyone seeking support related to autism. The service was created for autistic people seeking guidance around diagnosis and services, their families or friends, and anyone supporting an autistic adult or child in education, health settings or workplaces.

You can use the Translating and Interpreting Service (TIS) to speak to an Autism Connect advisor in a language other than English.

TIS National provides operator-assisted access to an immediate phone interpreter in over 160 languages.

To access this service, call the TIS National Contact Centre on 131 450 and ask to speak to Autism Connect on 1300 308 699.

Autism Connect is both a national and local information helpline. Autism Connect advisors provide information and advice that is independent, rather than connected to a particular service or provider who may refer you to their own services. The advisors also have access to resources that provide the latest information about autism in Australia and around the world.

Yes. All conversations between you and Autism Connect advisors are confidential. We record and keep this confidential information for when you might call back in the future. This is so that you don’t have to repeat some basic information to us. We do not share personal data with any third parties without your express consent. Our privacy policy and statement can be viewed on our website.

We have a team of Advisors with a broad range of backgrounds, specialties and lived experience. They work together to provide you with evidence based and the latest information. This means anyone you speak to will be there to help you. You may or may not reach a person you have spoken to before, or they may not be available for a call.

Amaze’s helpline was previously known as the Autism Advisor service. It was only available in Victoria. Due to the positive impact of this service, it has now been funded to be Australia wide and renamed Autism Connect.

Autism Connect is both a national and local information helpline. Autism Connect advisors provide information and advice that is independent, rather than connected to a particular service or provider who may refer you to their own services. The advisors also have access to resources that provide the latest information about autism in Australia and around the world.

Autism Connect is funded by the Australian Government Department of Social Services 
 
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