Sensory and Accessibility Guide to All Abilities Day at the Australian Open 2025

Accessibility and AO Information

Helpful Links:

• Australian Open Accessibility Info: Includes details on transport, services, and accessibility apps.
• Accessibility Map: Navigate the venue with ease.
• Sensory Map: Locate quiet and sensory-friendly areas.
• Transport Map: Plan your journey to the venue.
• Social Story (All Abilities Day Ball Park Session): Learn what to expect at All Abilities Day 2025. 
• Social Story (Australian Open 2025): Learn what to expect at the Australian Open. 

Travellers Aid Services

Travellers Aid staff, recognizable by their bright yellow shirts, are available to assist with:

• Navigating the venue and connecting between locations.
• Transferring between activities and venues, including skipping queues if needed.
• Providing a card with a contact number for future assistance.

Arrival Information 

Getting There:

• City Entrance: Best accessed via a 10-15 minute walk from Federation Square.
• Accessible Drop-Off: Uber and taxi drop-off spots are available on Olympic Boulevard.
• Tram Note: The 70 and 70A tram to the Garden Square entrance (stop 7D) does not have low-floor trams.

Entrance Process: 

• Accessible entrances are marked with signs, including a sunflower for invisible disabilities.
• Cloaking facilities are available near the entrance (e.g., Garden Square).
• Queues may be busy; Travellers Aid can assist if overwhelmed.

Venue Navigation 

• Use the Accessibility Map and apps like Bindimaps for wayfinding.
• Travellers Aid can help with directions and transfers.

Sun Safety Tips

• Bring a hat, sunscreen, and a refillable water bottle.
• Sunscreen stations and water refill spots are available.
• Refer to Amaze Sun Safety Tips for Autistic Adults and Amaze Sun Safety Tips for Autistic Children.

Sensory Information

Sensory Rooms:

Three sensory rooms are available for breaks and quiet time:

1. Ball Park: Designed for kids and youth.
2. Margaret Court Arena: A tranquil space.
3. John Cain Arena: Includes a view of the field of play.

Each sensory room has a QR code for feedback and additional information.

Noise Levels:

• Activity areas (e.g., table tennis, water park) and arenas can be noisy. Check the Sensory Map for quieter zones.

Facilities 

Toilets:

• Accessible toilets and four changing places are available.
• Hairdryers in toilets may be noisy; ask staff for help if needed.

Food:

• Food trucks are located throughout the venue.
• Guests in accessibility seats can order food directly to their seats via a QR code.

Fun Activities

• Enjoy interactive games like table tennis and spin tennis.
• Cool off in the water park (kids can bring swimsuits; changing rooms are nearby).
• Full schedule of All Abilities Day 2025 activities and events can be viewed here: All Abilities Day 2025 – Schedule. 

We look forward to welcoming you to an inclusive and exciting All Abilities Day at the Australian Open 2025!