COVID-19 helplines and crisis lines

COVID-19 helplines

If you have questions about COVID-19 and need assistance, these helplines can provide you with more information.

National helplines

National coronavirus and COVID-19 vaccine helpline — 1800 020 080
Information about COVID-19, COVID-19 vaccines or help with the COVIDSafe app. The helpline is unable to book vaccination appointments.

Disability Information Helpline — 1800 643 787
The national Disability Information Helpline provides information and referrals for people with disability who need help because of coronavirus. It can help people with disability, families, carers and support workers

State helplines

ACT COVID-19 helpline — 02 6207 7244
Providing ACT with information on Coronavirus. Available from 8 am – 8 pm, seven days a week.

Northern Territory COVID-19 hotline — 1800 490 484
For information on COVID-19 in the NT, including booking a COVID-19 test. Available 8 am – 4.30 pm, seven days a week.

Queensland COVID-19 enquiries — 134 COVID (13 42 68)
For COVID-19 enquiries, including hotspots, border passes, restrictions, contact tracing or testing.

South Australia COVID-19 Information Line — 1800 253 787
Provides local information and advice on general COVID-19 information for South Australians. Available 9 am – 5pm, seven days a week.

South Australia COVID-19 Mental Health Support Line — 1800 632 753
Provides mental health support for people in South Australia surrounding COVID-19. It is available to people to maintain their mental health and wellbeing.

Tasmanian Public Health Hotline — 1800 671 738
The Public Health Hotline ensures Tasmanians have access to coronavirus (COVID-19) support and information.

Victorian Coronavirus Hotline —1800 675 398
If you suspect you may have COVID-19, call the dedicated hotline – open 24 hours, seven days a week.

Victorian Coronavirus Education Hotline — 1800 338 663
Contact the Department of Education and Training hotline for information about COVID-19 and early education, primary or higher education or tertiary education.

WA Health COVID-19 helpline — 13COVID (13 26843)
The WA State Government has established a 13-COVID hotline to answer questions around coronavirus, including state travel restrictions. Available 8 am – 6 pm, seven days a week.

Crisis and support helplines

Things are tough right now, and many people in our community are feeling stressed or anxious. Please reach out to one of the following free helplines if you need support.

In an emergency or immediate crisis, please call emergency services on 000.

Lifeline Australia — 13 11 44
Lifeline provides Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention. Support is available by phone, webchat, and SMS.

Carers Gateway — 1800 422 737
Support and information for carers in Australia.

Kids Helpline — 1800 55 1800
Counselling and support for young people aged 5-25 years old. Support is available by phone, email or webchat.

Beyond Blue — 1300 22 4636
Beyond Blue provides counselling and support by phone, email or webchat.

Blue Knot Foundation — 1800 421 468
A national counselling and referral service for people with disability who are distressed or anxious about coronavirus. The website also provides support via webchat, email and SMS.

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