Autism Connect

National autism helpline

Open 8am to 7pm, Monday to Friday.

Autism information you can trust. Free, confidential and independent.

If you need immediate support, please call Lifeline on 13 11 14 or Parentline on 13 22 89.

Please note: this is not a counselling service and we do not provide healthcare referrals. However, we can give information about accessing these services.


What is Autism Connect?

Autism Connect is a free, national autism helpline, providing independent and expert information over phone, email and webchat.

It supports autistic people, their families and carers, health professionals, researchers, teachers, employers and the broader community. 

Autism Connect advisors offer expert advice in many areas, including:

  • exploring autism and autistic identity
  • assessment and diagnosis support
  • school and education
  • the NDIS
  • transition to employment
  • behaviour and communication strategies
  • referrals to services peer support connections,
  • finding autism-friendly places and events, and
  • making environments accessible.

Want to speak to an advisor in a language other than English?

You can use the Translating and Interpreting Service (TIS) to speak to an Autism Connect advisor in a language other than English. TIS National provides operator-assisted access to an immediate phone interpreter in over 160 languages. To access this service, call the TIS National Contact Centre on 131 450 and ask to speak to Autism Connect on 1300 308 699.

Our Partners

Amaze is proud to partner with Marymead Autism Centre and Autism Tasmania to deliver Autism Connect in the ACT Region and Tasmania. In Victoria, the service was previously known as the Autism Advisor service, which has been running for 12 years.

Amaze is also proud to partner with Autism Awareness Australia to develop a new online resource “Autism: What Next?” to support autistic children and adults in their first year after diagnosis 

Autism Awareness Australia logoAutism: What Next?


Testimonials

“The resources and advisors, I personally think could save lives. They altered my mental health. I didn’t know who I was, but now I do. I really appreciate the fantastic advisors.”

— Orion, autistic adult and broadcaster.

Email us

Fill in the form below or email to contact an autism advisor.

Frequently asked questions

Autism Connect is a free national autism helpline that provides information, support and advice on referrals to help you identify the relevant supports you need.

For example, Tim was feeling overwhelmed when he called in after his son was newly diagnosed. The Autism Connect advisor helped support Tim make a clear plan of what to do next. He received positive information around autistic identity, services and peer support connections available to support him and his son. He finished the call feeling relieved and able to take the next steps.

This service is available to anyone seeking support related to autism. The service was created for autistic people seeking guidance around diagnosis and services, their families or friends, and anyone supporting an autistic adult or child in education, health settings or workplaces.

You can use the Translating and Interpreting Service (TIS) to speak to an Autism Connect advisor in a language other than English.

TIS National provides operator-assisted access to an immediate phone interpreter in over 160 languages.

To access this service, call the TIS National Contact Centre on 131 450 and ask to speak to Autism Connect on 1300 308 699.

No, Autism Connect is not a counselling service and it does not provide healthcare referrals. But we can give you information about how to access these services. If you are seeking counselling support, the Autism Connect advisors will be able to guide you on how to seek counselling or therapies that may work best for you.

Yes. All conversations between you and Autism Connect advisors are confidential. We record and keep this confidential information for when you might call back in the future. This is so that you don’t have to repeat some basic information to us. We do not share personal data with any third parties without your express consent. Our privacy policy and statement can be viewed on our website.

We have a team of Advisors with a broad range of backgrounds, specialties and lived experience. They work together to provide you with evidence based and the latest information. This means anyone you speak to will be there to help you. You may or may not reach a person you have spoken to before, or they may not be available for a call.

Amaze’s helpline was previously known as the Autism Advisor service. It was only available in Victoria. Due to the positive impact of this service, it has now been funded to be Australia wide and renamed Autism Connect.

Autism Connect is both a national and local information helpline. Autism Connect advisors provide information and advice that is independent, rather than connected to a particular service or provider who may refer you to their own services. The advisors also have access to resources that provide the latest information about autism in Australia and around the world.

Autism Connect is funded by the Australian Government Department of Social Services 
 
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